We couldn't confirm your payment

After you pay, we ask your wallet or SifaloPay whether the money went through. Sometimes we do not get a clear answer, and the page says We couldn't confirm this payment. Your plan has not changed yet. This does not always mean the payment failed.

Before this: the pending page

While we wait for an answer, the page says We're confirming your payment. Stay on the page. It moves on by itself as soon as your plan is ready.

No need to pay again. Paying again won't speed it up.

When the wait ends, we check one last time. If the answer is still unclear, you see the not-confirmed page.

If money left your wallet

1. Do not pay again.
2. Contact support. Tell us the time you paid and the number you paid from.
3. We add your plan when we confirm your payment.

If the payment went through, SomHack also adds your plan automatically and emails your receipt when it confirms the payment.

If you paid twice for the same plan and both payments go through, the second adds another 30 days. If you would rather have a refund, contact support. Staff handle refunds manually; refunds are not automatic.

If no money left your wallet

1. Select Pay again. You can pay the same way or pick another method.
2. If your phone still shows the first request, approve or decline it first. Until you do, SomHack may show Approve or decline the request on your phone first.

If you already approved the first request, do not pay again. Contact support instead.

Ways to pay

• EVC Plus, ZAAD and SAHAL, through WaafiPay. You get a PIN prompt on your phone.
• Premier Wallet, through Premier Bank. We send a request to your Premier Wallet app.
• eDahab wallet payments.
• Visa or Mastercard, on a secure page run by SifaloPay.